Fractional COO/CTO for K-12 & Nonprofits
From chaos to clarity.
Together.
I partner with mission-driven leaders to build systems, coach teams to ownership, and create capacity that lasts long after I'm gone.
This might be for you if...
You're a school or nonprofit leader drowning in operational fires instead of focusing on mission
Your team is capable, but your systems aren't set up for them to succeed
You've tried consultants before, but the solutions left when they did
You want a partner who builds with you, not a vendor who delivers and disappears
How I Partner
I don't do drive-by consulting. I work alongside your team, build solutions collaboratively, and help you navigate the change — not just the implementation.
Listen & Learn
Before anything else, I understand your systems, your people, and what's actually getting in the way. No assumptions, no cookie-cutter solutions.
Build Together
I work alongside your team, not around them. Every system we create, your people help design. That's how ownership happens.
Transfer & Step Back
The goal is always to make myself unnecessary. I coach, document, and hand off so your team runs it without me.
"Build capacity, not consultant dependency."
Where I Can Help
I work across operations, technology, and data. The aim isn't better tech for its own sake — it's clarity and capacity for the people doing the work for the benefit of the community you serve.
Systems & Data Infrastructure
SIS implementations, data cleanup, integrations, and reporting automation. So your team spends less time fighting tools and more time focused on students.
- Clean, reliable data your team trusts
- Automated reports that used to take hours
- Systems that talk to each other
Team Capacity & Process
Workflow design, training, and coaching. Build internal capability so your team can own and improve systems over time.
- Clear processes people actually follow
- Staff confident with their tools
- Documentation that outlasts any one person
AI & Practical Technology
Hands-on guidance for leaders curious about AI and modern tools. No hype, just what's actually useful for your work.
- Real use cases, not buzzwords
- Tools you can start using immediately
- Time back for mission-critical work
What This Looks Like
Example: Systems Data Flow Map
I create these by sitting down with the team members who use, support, and maintain each system. Through this audit, I learn which systems are critical to the organization's work, which can be automated, and which cause the most frustration.
Just as often, I uncover gaps in institutional knowledge, gaps in team capacity, and the distinction between what's actually a technical challenge versus a process or communication challenge. This mapping is part of a holistic approach to moving from chaos to clarity.
Featured Workshop
AI for Nonprofit Leaders
There's no shortage of AI content out there, but most of it isn't made for nonprofit leaders juggling strategy, programs, and limited bandwidth. This workshop is a practical starting point — a space to cut through the noise and explore what's actually useful for your work. If AI can free up time for you to focus on mission and community impact, that feels like appropriate use.
- Small group (ideally capped at 10 people)
- In-person, Providence area
- Community-focused
About Chiv
I spent 15 years in the trenches at two charter school networks, scaling operations, technology, and data systems during rapid growth. I learned what works for a small school of a few hundred but quickly breaks at 2,000 students—and which systems create distractions versus which actually help educators focus on students instead of spreadsheets.
I've lived the operational challenges you're facing. I know what it's like to inherit broken systems, to translate between tech teams and school leaders, to build something that actually works for the people using it.
Now I partner with mission-driven organizations to do the same work I did internally: implement systems, coach teams, and build lasting capacity.
What's the funny symbol in my name?
The symbol and my name represent an intersection of cultural heritage and my approach. My name, which is pronounced like "chew" (rather than "chive" or rhyming with "shiv"), is Cambodian. I am the first U.S.-born child of Cambodian refugees. I didn't love having a funny name growing up here, but came to embrace it as an adult.
The symbol is inspired by the unalome, a Buddhist symbol representing the path from chaos to enlightenment. It felt fitting for work that's ultimately about helping organizations move from reactive chaos to clarity through better systems and internal capacity.
Let's see if we're a fit.
I work with a small number of partners at a time so I can give each relationship the attention it deserves. If what you've read resonates, let's have a conversation.
Or reach out directly: hello@chivheng.consulting · LinkedIn